I came in on a busy day for an oil change and state inspection with two different cars on back to back days. I was there for several hours waiting on both days and in that time there were many other customers in and out. John the man at the desk was courteous to all of them. I heard him respectfully explain things without degrading the person. He dealt with one angry customer very calmly and professionally until the matter was solved and both parties were satisfied. I don't know anything about cars but he didn't talk to me like I was stupid. There was one man who needed extensive work done and the employee gave him a direct quote was explained there were likely underlying causes and that another shop in town might be able to do it cheaper since it was their specialty. That showed me he really cared about helping the customer and not just making money. I was very impressed overall and will happily return the next time my car needs attention.