Customer Care Program

Rewards Club Program

Our priority at City Garage is to earn your trust and loyalty by providing exceptional service at every level of your experience. We do this by providing you with professional services in a friendly and welcoming environment; and through the exceptional features of our Rewards Club program.


Reward Dollars: With every purchase, earn a percentage of your invoiced amount added to your Rewards Card to use towards future purchases.

Community Outreach / Charitable Giving: You may donate a portion of your Reward Dollars to local and national charities. Watch your email for your opportunity to donate.

Reminder Program: Receive customized scheduled maintenance reminders and oil change reminders.

Referral Program: Pass out your Referral Cards and earn REWARD dollars toward future visits when a new customer you referred comes in for service.

Earn Free Oil Changes: Ask us how.

Membership is FREE: Look for more benefits and special offers in the mail or by email.


To earn your lifetime business, we do more than service your vehicle — we provide safety and peace of mind. That’s why we offer a 24-Hour Nationwide Roadside Assistance Program designed to help you in the event of an emergency. Read the back of your Customer Care brochure for instructions, terms and conditions.


Emergency fluid delivery


Jump start

Flat repair


Call the Roadside Assistance phone number on your City Garage Rewards Card. You will be instructed to enter your 8-digit Pin Number located on the back of your Rewards Card.


If your vehicle needs to be towed and you are within 25 miles of City Garage, you must instruct the tow truck operator to tow your vehicle to the nearest City Garage location.


Roadside Assistance benefits can be used up to two times per 12 month period. Maximum coverage per occurrence: Local: $100.00. Nationwide: $150.00.


Your Roadside Assistance benefits automatically renew for one year when you have your vehicle(s) serviced by City Garage at least twice and spend $500 in the previous 12 months.

Roadside Assistance is provided to customers at the discretion of City Garage. City Garage reserves the right to change this benefit at any time. Excessive or improper usage may result in the termination of this benefit.

Enter your Pin # to check your rewards balance:

This is not a credit or charge card, this card only identifies the holder as a Rewards Club Member. Present this card or let your Service Advisor know that you are a Rewards Club Member to earn your Rewards Points for each dollar you spend. Valid on sales of service and parts only. Your points can be used toward future purchases only. Not redeemable for cash. Reward points calculations excludes state and local taxes, sublet services, commercial, wholesale and fleet purchases, warranty and insurance deductibles and environmental fees. City Garage can change, cancel or modify the program at any time without notice. Other restrictions may apply, see Service Advisor for details.