Customer Care Program

Rewards Club Program

Our priority at City Garage is to earn your trust and loyalty by providing exceptional service at every level of your experience. We do this by providing you with professional services in a friendly and welcoming environment; and through the rewarding benefits of our Rewards Club program.

REWARDS CARD FEATURES

Reward Dollars: With every purchase, earn a percentage of your invoiced amount added to your Rewards Card to use towards future purchases.

Community Outreach / Charitable Giving: You may donate a portion of your Reward Dollars to local and national charities. Watch your email for your opportunity to donate.

Reminder Program: Receive customized scheduled maintenance reminders and oil change reminders.

Referral Program: Pass out your Referral Cards and earn dollars toward future visits when a new customer you referred comes in for service.

Earn Free Oil Changes: Ask us how.

Membership is FREE: Look for more benefits and special offers in the mail or by email.

24-HOUR ROADSIDE ASSISTANCE

To earn your lifetime business, we do more than service your vehicle — we provide safety and peace of mind. That’s why we offer a 24-Hour Nationwide Roadside Assistance Program designed to help you in the event of an emergency. Read the back of your Customer Care brochure for instructions, terms and conditions.

Towing

Emergency fluid delivery

Lock-out

Jump start

Flat repair

ROADSIDE ASSISTANCE INSTRUCTIONS

Call the Roadside Assistance phone number on your City Garage Rewards Card. You will be instructed to enter your 8-digit Pin Number located on the back of your Rewards Card.

 

If you are within 25 miles of City Garage, you must instruct the Tow Truck operator to bring your vehicle to our location.

 

Roadside Assistance benefits can be used up to two times per 12 month period. Maximum coverage per occurrence: Local: $100.00. Nationwide: $150.00.

ROADSIDE ASSISTANCE TERMS & CONDITIONS

Your Roadside Assistance benefits automatically renew for one year when you have your vehicle(s) serviced by City Garage at least twice and spend $500 in the previous 12 months.

Roadside Assistance is provided to customers at the discretion of City Garage. City Garage reserves the right to change this benefit at any time. Excessive or improper usage may result in the termination of this benefit.